AI chatbot for law firms: answer client questions 24/7 without giving legal advice

A law firm can use an AI chatbot to answer routine client questions 24/7 — practice areas, fees, intake steps, timelines — by grounding every answer in the firm's own documents and citing the source, while capturing after-hours enquiries as leads. The key is that the assistant only answers from what you've uploaded and refuses to guess, so it informs prospective clients without straying into legal advice it shouldn't give.

The problem: the same questions, after hours

Most prospective-client questions arrive outside office hours, and most are the same handful: What areas do you practice? How do you charge? What do I bring to a consultation? How long will my case take? A contact form and a "we'll get back to you" loses the people who want an answer now.

How a grounded assistant helps — safely

A grounded assistant answers those questions from your engagement letters, fee schedules, and FAQs, and links each answer to the source document. Crucially, when a question isn't covered by your content — anything that edges toward case-specific advice — it says so and offers to connect the visitor with your team, instead of generating an answer. That boundary is what makes it appropriate for a regulated profession: it shares information you've already published, not opinions it invented.

Turn after-hours questions into intake

When the assistant can't fully answer, or a visitor asks to speak with someone, it can collect their details and hand off to your team by email. A late-night enquiry becomes a qualified lead in your inbox instead of a missed call.

What you can feed it

Any text-based documents — PDFs, Word files, Markdown, or plain text, including fee schedules, FAQs, and policy documents. You can also add answers by typing or speaking directly, no file required, for quick updates.

Getting started

Upload your documents, paste one line of script on your site (or share a hosted chat link), and you're live — no developers required.

See the full breakdown on the Trovify for law firms page, or learn what a grounded AI assistant is and why citations matter.